LibrarySolution

Quipu Group LLC, a library technology company, has partnered with The Library Corporation (TLC), a leading supplier of integrated library systems and services, to develop new patron registration and update APIs. TLC’s newly created Library•Solution APIs support seamless integration with Quipu Group’s eCARD online registration services, providing verified online card registration for Library•Solution customers. Justin Duewel-Zahniser, TLC’s Chief Technology Officer shared, “It was a pleasure working with Quipu Group on behalf of our mutual customer, Warren County Library. We partnered closely on the initial integration development and testing, and are excited for the benefit this will bring to Warren County, and to our other mutual customers going forward.”

With eCARD, library patrons have easy access to library card self-registration, using Quipu’s intuitive online registration from the library’s website with the option to use on their in-library computers. Quipu’s eCARD system verifies and standardizes address information entered by the patron in real time for addresses in the U.S. and Canada. Once verified, a patron record is created in the Library•Solution integrated library system and available for immediate use.

“We have enjoyed our development partnership with The Library Corporation (TLC) this past year and over the past decade. We found Justin Duewel-Zahniser and his team to be extremely collaborative and innovative. We love partnering with TLC, a company that shares Quipu’s values for providing excellence in customer services and software,” shared Robert Anderson, Quipu Partner.

In the past, the Quipu Group and TLC partnered to develop full-featured APIs that allow for seamless integration between Quipu’s eCARD product and TLC’s CARL•Solution. CARL•Solution integrations include Contra Costa County Library (CA), Los Angeles Public Library (CA), Metropolitan Library System (OK), Monroe County Library System (NY), Solano County Library (CA), and Wellington City Libraries in New Zealand.

About The Quipu Group
Founded in 2005, The Quipu Group, LLC. is a nationally recognized technology leader providing high quality, high value products that both inspire and empower library staff and users. Boasting over 36 years of service to the library industry collectively, the Quipu Group, LLC. partners continue to demonstrate their passion for the mission and democracy of libraries by being responsive, genuine and trustworthy in providing expertise, products and services to their library partners.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

The Library Corporation (TLC) is pleased to announce the recent implementation of Library•Solution for Bryan + College Station Public Library System (BCS). TLC completed the migration services for the three-site library system from their Polaris integrated library system earlier this month.

BCS serves a population of approximately 200,000 residents across the twin cities of Bryan and College Station in the Brazos Valley of Texas — including a collection of over 172,000 titles and more than 210,000 items.

In addition to the integrated library system and support services provided by TLC, BCS has implemented TLC•Cloud Services underpinned by Oracle Cloud Infrastructure, as well as enriched OPAC services via Syndetics Unbound, and TLC’s ITS•MARC subscription service for bibliographic and authority records.

Two main factors that played into the decision included cost effectiveness and increased efficiencies. The library website shared: “This change will result in cost savings, increase workflow efficiencies, and allow us to move to a cloud-based platform.” Library•Solution’s seamless ebook integration service “will allow us to manage both print and online resources within one system. This greatly simplifies our work to make our online collections available.”

Another important factor apparent in the library’s decision to migrate included an emphasis on cybersecurity. BCS evaluated a number of cybersecurity factors — including overall security posture, data storage in the U.S. with regular and two-way encrypted backups, offsite backups, regular penetration testing, frequency of software updates, server hardening, regular security patching of servers, and personnel training in security. “Of the 6 or 7 vendors that we looked at,” stated Wendell Gragg, the Automation Services Supervisor at BCS, “TLC was superior to the other products.”

“TLC does not treat security as an afterthought,” shared Annette Murphy, CEO of TLC. “We are glad to welcome Bryan + College Station Public Library System into the TLC family, and we look forward to hosting the library for many years to come.”

Bryan + College Station Public Library System’s enriched and cloud hosted catalog can be viewed at bcslibrary.tlcdelivers.com. For more information on Library•Solution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

The Library Corporation (TLC) welcomes the return of another former customer to Library•Solution. J. Robert Jamerson Memorial Library (JRJML) migrated away from the open-source Koha platform supported by Bywater Solutions and returned to TLC — their previous library management vendor of 22 years prior to 2014.

Located 200 miles from TLC’s Headquarters office in Inwood, West Virginia, the single-site library sits in the heart of the historically significant town of Appomattox, Virginia. The library serves approximately 16,000 residents across the county with over 32,000 titles.

In addition to the integrated library system and support services provided by TLC, JRJML has also implemented enriched OPAC services via Syndetics Unbound and will be utilizing TLC’s ITS•MARC subscription service for bibliographic and authority records.

“After 7 years away, the J. Robert Jamerson Memorial Library is excited to be a returning TLC library partner,” stated Diana Harvey, Director for J. Robert Jamerson Memorial Library. “As an organization we feel that TLC will provide a modern and easy to navigate Public Access Catalog to our community as well as excellent customer service to our staff.” 

Annette Murphy, TLC’s CEO and founder, was pleased to welcome back the library and shared, “J. Robert Jamerson marks the fourth library this year to return to the TLC family, and we look forward to supporting them for many more years to come.”

JRJML’s enriched catalog can be viewed at pac.jrjml.org. For more information on Library•Solution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

The Library Corporation (TLC) welcomes Belhaven University to its family of customers as the university library in Jackson, Mississippi, recently completed its implementation of Library•Solution. The migration to the new library management system will allow the Belhaven University library staff more operational efficiencies and improved workflows, just in time for the start of the Fall semester.

Belhaven University has campuses in the historic district of Mississippi’s capital city and in DoSoto County toward the northernmost part of the state, serving a student population of approximately 4,400 between the physical campuses and their online degree programs.

With the implementation of Library•Solution, the library staff have been thrilled to have Active Directory integration, access to reports in a practical and streamlined interface, and the ability to automatically load patron records from their student database. These features will significantly improve processes and workflows for library staff.

Catalogers will also enjoy better Authority Control with Library•Solution. Borrowers will notice improved search results in the catalog from built-in relevancy ranking plus the database cleanup that took place during migration.

TLC founder and CEO, Annette Murphy, announced: “We are happy to welcome Belhaven University library and we look forward to supporting them in their mission for providing young professionals with the tools to navigate a rapidly changing society and grow into tomorrow’s leaders.”

For more information on Library•Solution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

The Library Corporation (TLC) is delighted to announce the recent implementation of Library•Solution for Grand Island Public Library in Grand Island, Nebraska. The library has been looking forward to the completely web-based and hosted library system that Library•Solution provides, as well as the eIntegration and dedicated Kids PAC solutions for their borrowers.

Located in Central Nebraska along the Platte River, Grand Island’s diverse community is populated by about 50,000 residents locally, and over 200,000 in the surrounding rural area. Grand Island Public Library continues to be the gateway to a lifetime of learning and literacy with a new integrated library system that meets the needs of the staff and the community.

Having migrated from an entirely open-source library system, the public library valued the level of support they have received from TLC throughout the implementation process. “We’re so excited to be moving off open-source and moving toward something that really works for our library patrons and staff,” shared Celine Swan, the Grand Island Public Library Director. “This has been more support than we’ve gotten in the past several years with our previous vendor.” TLC prides itself on the support-oriented mentality that goes above and beyond the current industry standard.

“TLC is happy to welcome Grand Island Public Library to the TLC family,” stated founder and CEO, Annette Murphy. “We appreciate the library’s initiative to foster a voice for their community while also optimizing team operations, and we look forward to supporting that mission for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

The Library Corporation (TLC) continues its busy 2021 schedule with the reimplementation of Library•Solution for Leander Public Library (LPL) in Leander, Texas. Currently a customer of TLC’s AMH and RFID company Tech Logic, LPL will be rejoining the full TLC family again. This will be Leander’s first use of Library•Solution since 2011.

Located 30 miles north of Austin, TX, Leander offers its 60,000+ residents a blend of country life and urban metropolitan living. Leander Public Library will also be offering its borrowers a blend of TLC’s award-winning solutions: Library•Solution and Tech Logic’s CircIT. During implementation, LPL was able to seize on TLC and Tech Logic’s shared Support and Client Services resources to immediately troubleshoot and provide solutions to the library community.

Leander will not only be utilizing Library•Solution’s core Library Management Software applications but also TLC’s OSA acquisition module and TLC•Cloud Services. Powered by Oracle Cloud Infrastructure, TLC•Cloud Services was recently awarded the 2021 Service of the Year by the Modern Library Awards.

“TLC is happy to welcome Leander Public Library back to the TLC family,” stated founder and CEO, Annette Murphy. “Libraries are continually striving to offer improved services and experiences to their communities. We appreciate Leander recognizing TLC’s commitment to supporting that mission and look forward to partnering with them for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

Students are not the only ones returning home this summer, as Medaille College returns to The Library Corporation (TLC) for the first time since 2008. Medaille College recently implemented Library•Solution (LS), TLC’s 100% web-based Library Management System.

Located in Buffalo and Rochester, NY, Medaille College prides itself on preparing their students for a lifelong commitment to civic sustainability and professional success through a well-rounded education that extends beyond the four walls of the classroom. “Buffalo’s College,” Medaille has over 2,000 students and offers undergraduate and postgraduate programs.

After using III during their TLC “sabbatical,” Medaille College returns to TLC using a completely different Library•Solution platform than the one they may have remembered: no longer client-based, no longer code-based metadata editing, a new powerful reports module powered by IBM Cognos Analytics, new cloud services powered by OCI, and so much more. Although Medaille College was a previous LS customer, they are experiencing an entirely new, modern system.

Following recommended health guidelines and TLC’s current process, the implementation and training were achieved remotely without any falter in quality. Medaille College staff commented on how smooth the transition process was.

For more information on implementing Library•Solution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

Earlier this month, Ateneo de Davao University (ADDU) upgraded their Library•Solution library management software to version 5.6.3 — part of the next-generation 5.x series. ADDU is the first library in the Philippines using Library•Solution Version 5.x as their Library Management System.

Ateneo De Davao University is located in Davao City in the Philippines, the most populous city in Mindanao. The University library serves approximately 6,000 students and 1,000 faculty, admin, and staff on campus, and the library system is also used by students and faculty in the area grade schools, high schools, and senior high schools.

With a wide array of borrowers using their library system, ADDU appreciates that the functionality in Library•Solution accommodates everyone’s needs. Fretzie F. Alfaro-Fajardo, the Director for Libraries and AV Center of ADDU, said the library staff and their patrons are very happy because of the system’s ease of use. Not only does the community benefit from the software’s ease-of-use, but librarians noted a distinct benefit as well with improved access to the platform. “The web-based modules in LS5.x are ideal for our work-from-home set-up due to the pandemic,” shared Dennis Moldes, the Miguel Pro Learning Commons In-Charge.

The Library•Solution upgrade was carefully planned and required a high-level of preparation by the library staff and TLC. Even so, the migration to version 5.x was fast and successful, and Moldes shared that the librarians encountered no major problems post-migration: “The TLC tech support was prompt in addressing our issues and concerns despite the time zone difference.” The latest upgrade also included modifications the library had requested  TLC to improve library processes.

ADDU has been a TLC customer since 2013 and was not surprised by TLC’s level of service during the upgrade. Library staff frequently take advantage of the online customer support and community portal, LS•Community, to first check tutorials and documentation readily available to help them immediately resolve some issues before contacting support. And when librarians do need to reach out, “TLC’s technical support is commendable,” said Alfaro-Fajardo. “The library staff get a response within 24 hours after creating tickets for our concerns and issues encountered. We also receive clear and concise instructions on what to do if the issues need to be resolved on our end.”

For more information on Library•Solution version 5.x, please reach out at sales@TLCdelivers.com or visit TLCdelivers.com/library-solution.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

Lodi Public Library recently implemented Library•Solution™ and joined The Library Corporation (TLC) and its family of customers.

Lodi is a city located in San Joaquin County, California, just north of Stockton, California. With a population approaching 70,000 residents, Lodi may be best known for its 100,000 acres of grapes or its titular reference in a Creedence Clearwater Revival song. But to the city’s residents, its new Library Management System will also be a noteworthy advantage.

A library committed to securing for their residents a system that offers stability in addition to expanding access to material, Lodi Public Library saw the potential Library•Solution™ had to offer their community. Moving from a system that experienced constant downtime issues, Lodi Public Library felt that Library•Solution™ offered a platform that would provide consistent service to their borrowers. During the decision-making process, many Lodi Public Library staff members noted the benefits LS2 Kids, TLC’s award-winning Kids PAC, would offer their borrowers. According to Yvette Herrera, the Library’s Circulation Manager, “Patrons are love, love, loving the PAC! Love the pictures, love the AR & Lexile integration.”

Lodi Public Library is also the first Library•Solution™ customer to utilize INN-Reach, a resource sharing tool that allows libraries to lend and borrow resources between other libraries and systems, regardless of library management platform. “TLC is a company that prides itself on its ability to work with multiple companies,” stated TLC’s Director of Marketing Strategy, Jamison Reynolds. “The more technology options a library can offer, the better for the borrowers.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.