CARL

Latest CARL•Solution Release Advances Search & Discovery

The Library Corporation (TLC) is delighted to announce the latest release of the CARLSolution integrated library system. Among the variety of new features and customer-driven development made in this recent release is a distinct crowd favorite: enhanced searching infrastructure of the online catalog for more relevant results of titles containing special characters, alphanumerics, and compound punctuation — both in the traditional display and in the Grouped Title (FRBR) display.

An online catalog is often the first point of access into the library for patrons; therefore, its importance is obvious as library borrowers will be able to discover titles of interest and obtain a specific set of results that are most relevant to their needs. CARLConnect Discovery — the native CARLSolution discovery layer — provides a seamless and well-tuned experience for library users.

Search results now cross-reference additional sub-fields in the record to achieve more relevantly tailored results. A searcher interested in the discography of the Australian rock band AC/DC will have no trouble finding the library’s collection when searching with the slash. Similarly, the Stephen King novel about the time traveler who attempts to prevent a historic assassination will be searchable as 11.22.63 or 11/22/63 or even 112263. Keywords such as O’Keefe can be easily found by searching with or without the apostrophe.

CARLSolution customer Celia Morse, Automation Services Consultant with The Library Network, shared positively on the modern catalog for their community: “We made our decision to migrate to CARL because of the public interface and we haven’t regretted it.”

This latest release includes improved navigation in the catalog with the addition of jump-to-page numbers on search results and the ability to increase the number of results per page. Library staff will also appreciate improved navigation in CARLConnect Staff with more keyboard shortcuts and new dashboard displays.

Full item information stored in 949 tags is now discoverable in Z39.50 searches. This will enhance the search and display of library holdings for interlibrary loan use and other third-party vendors and libraries who search CARLSolution customer databases via Z39.50 protocols.

In-house discoverability received a nod in the latest update with the new limiting option for floating collections. Libraries can set items to float to other branches automatically upon return by setting limits on Location codes. Previously, libraries could set float limits against Media codes only.

Other new features in this release pave a path for future development with a continued focus to bring more functionality into the web-based interfaces. Development included new web-based Acquisitions functionality and advanced reporting through the early adopter release of IBM Cognos web-based reporting.

Jessica Seybold, a CARLSolution Product Owner, stated, “Our development is not just taking functionality from CARLX and placing it in CARLConnect. Instead, it’s being completely reevaluated to provide the ideal workflow and functionality that our customers want.”

The latest release of CARLSolution includes CARLX v9.7.1, CARLConnect Staff v1.6.7, CARLConnect Discovery v3.6.5, and CARLSolution APIs v2.0.1.

To see CARLSolution for yourself, please contact us at sales@TLCdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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A Perfect Fit: Winter Park Library, TLC, and Tech Logic Team up for Prestigious Building Project

The Library Corporation (TLC) and Tech Logic congratulate Winter Park Library (WPL) on the completion of their distinguished new building, designed by the renowned architect, Sir David Adjaye. The two vendors served as a single systems integrator for the library’s project, providing the foundational CARLSolution integrated library system and Tech Logic’s suite of automation solutions. The building project has been nominated for the ArchDaily 2022 Building of the Year Awards.

Winter Park Library has been operating from its new building for approximately one month, though the project has undergone several phases since its bond referendum passed in 2016. WPL set out to create a community space and a new service model with the future in mind. They wanted to have flexibility, to be accessible, and to meet patrons at the point of need. TLC’s integrated library system and Tech Logic’s automation hardware were key to that success.

In October 2020, WPL completed their migration from SirsiDynix to TLC as one phase of the new service model. Melissa Schneider, Assistant Director at Winter Park Library, shared what went into their decision: “Our focus was that we had to have a catalog that functioned the way people expect modern technology to function. We wanted that ‘Amazon search experience.’ We didn’t see anything else on the market that came anywhere close to what TLC offered.”

In the new service model, roving staff are equipped with a tablet, fully mobile CARLConnect Staff and the CARLConnect Discovery FRBR-ized catalog from TLC, miniature RFID pads, and everything they need to assist patrons. The Winter Park community appreciates the library’s hands-on and concierge-like service. When the new building opened, it also included eight selfCIRC PRIME self-service kiosks, rfidGATE security gates, and a new totalAMH automated material handler, all provided by Tech Logic.

“The game-changer for us with Tech Logic’s materials handler was the multi-item induction feature,” stated Schneider. “In terms of thinking about how our members use the library, we thought, ‘We’re going to build this incredible state-of-the-art library, and then we’re going to tell our moms with kids that have a stack of books to return that they have to feed them into the machine one at a time?!’ That’s crazy.”

TLC and Tech Logic streamlined technology, processes, and workflows for Winter Park Library. “Historically, we had many vendors, and getting each one to talk to the other, getting the systems to think as one, was just not possible,” shared Schneider. “Having these combined companies that work so well together, that don’t have conflicting technology, was really appealing to us.”

With a population of over 30,000 residents, Winter Park is located just north of Orlando, Florida. The single-site library system — about a mile from its previous location — was founded in 1885 and is home to over 121,000 items with an average annual circulation of almost 400,000.

Since opening their new location, Winter Park Library has welcomed a record number of new members and visitors. In an average month in their previous location, the library would have enrolled 185 new members and seen 300 to 500 people per day. In contrast, in just two weeks’ time in the new facility, WPL enrolled over 900 new members and welcomed between 600 to 800 people per day.

For more information on partnering with TLC and Tech Logic for your library’s upcoming, large-scale service remodel or building renovation, please reach out at info@TLCdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About Tech Logic
For 25 years, Tech Logic has been the leading provider of innovative sorting technologies, circulation staff support tools, and patron self-service solutions for public and institutional libraries throughout North America. With hundreds of customers worldwide, Tech Logic promises to deliver the most thoughtful approach to the automation technology issues facing your library today.  Tech Logic is proud to design, manufacture, build and support our solutions from our headquarters in Oakdale, Minnesota.

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Now Live on CARL: Frederick County Public Libraries Complete Transition to TLC

The Library Corporation (TLC) is delighted to announce the completed implementation of the CARLX integrated library system for Frederick County Public Libraries (FCPL) in Frederick, Maryland. TLC completed migration services for the nine-site library from its SirsiDynix system following the 2021 Thanksgiving holiday.

Located in the triangle between Washington, D.C., Baltimore, Maryland, and TLC’s headquarters office in Inwood, West Virginia, Frederick County Public Libraries serve a population of approximately 260,000. FCPL includes over 440,000 titles, 591,000 items, and an expected 3 million annual transactions, with data hosted through TLCCloud Services.

Staff at both the library and TLC commented positively on the success of the transition. “It’s been a very smooth process and any bumps we’ve encountered, TLC has been incredibly responsive and helpful in migrating to CARL with ease,” said Levi Branson, Circulation Services Supervisor of C. Burr Artz Public Library.

Cindy Phillips, Manager for CARL Implementation and Product Training, shared similar sentiments: “The staff at Frederick County Public Libraries has been fantastic. The migration has gone smoothly due to their great teamwork internally and with TLC.”

“Our customers have loved our new catalog,” said Catie Hall, Associate Director of Frederick County Public Libraries. “FCPL’s goal was to simplify access to our collection and CARL’s mobile-friendly and user-friendly interface has done just that.” Student patrons of the public library may recognize the similarities of the online catalog to the library catalog deployed in their public school system, as TLC customer Frederick County Public Schools has been using LibrarySolution for Schools since 2008.

View Frederick County Public Library’s cloud-hosted catalog at catalog.fcpl.org. For more information on the CARL product suite, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Launches TLC•GO! Mobile App for Public, K-12, and Academic libraries.

The Library Corporation (TLC) is pleased to announce its new partnership with SOLUS to provide a world-leading mobile library app to customers using their CARL, LibrarySolution, and LibrarySolution for Schools integrated library systems in the public, K-12, and academic library markets.

TLC•Go! will provide an additional option to TLC customers who may already be using the responsive platforms in mobile environments, as well as the mobile app wrapper available with CARL. The new mobile app will provide:

  • A highly configurable Content Management System allowing for logos, colors/fonts, field labels, menu layouts, and ability to schedule content
  • Support of 24 current languages
  • Curbside pickup functionality for libraries that will continue a pick-up service post-COVID
  • A digital library card that can support linked accounts (family members, elder care, etc.)
  • Links to social media feeds and calendar/event programs
  • Ability to search the catalog, place/cancel holds, pay fines (to supported ePayment gateways), switch language, etc.
  • A cost-effective consortium option to allow member libraries to have their own branding, eContent, link to local calendar and social media feeds at a fraction of the price of a full app
  • Optional contactless self-checkout via RFID or barcode for borrowers using their own smartphone
  • Scan ISBN of book at local bookstores, friends, etc. to determine if item is at the local or school library

Neil Wishart, CEO of SOLUS, stated, “TLC has continued to be a leader in its markets for both the CARL community and LibrarySolution products. We look forward to enhancing their product matrix to serve their markets and extend their customer reach to include mobile smartphones and tablets.”

Annette Murphy, TLC founder and CEO, announced, “Partnering with SOLUS will allow TLC to expand our offerings and bring more options to help our valuable customers better serve their communities in this modern and mobile era.”

For more information on TLC•Go!, please reach out to a representative at sales@tlcdelivers.com.

 About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About Solus UK Ltd.
Solus is the world’s #1 Library App provider for public libraries and growing in academics; now in use in over 7,000 locations on 5 continents and growing rapidly. The Library App supports 12 different ILS platforms using APIs and web services and is available in 24 languages. Based in Glasgow, Scotland, Solus has offices in Australia and the US and provides white labelled solutions to a number of ILS partners, as well as selling direct.

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Latest CARL Product Release Highlights Public Library Patrons

The Library Corporation (TLC) has just announced the latest release of the CARL suite of integrated library software, including features targeted at providing inclusive library features and pleasant patron experiences, in addition to enhancing library staff workflows and providing additional customization options to meet their libraries’ community needs. This summer release includes CARLX version 9.6.9, CARLConnect Staff version 1.6.5, CARLConnect Discovery version 3.6.3, and CARL APIs version 1.9.9.

CARL customers who joined the Release Demo this month were enthusiastic. Wennie Fleming, ILS Librarian at Loudoun County Public Library, shared, “Love all of these new changes for CARLX, CARLConnect Staff and CARLConnect Discovery!! TLC nailed it again.” Likewise, Lynn Hoffman, Director of Operations at Somerset County Library System of New Jersey, expressed that “These CARLConnect Staff updates are game-changers!”

A longstanding patron frustration in the library industry has been when an item on their account is unable to be renewed because a hold has been placed on the title, even though patrons can see additional copies available on shelf. The latest CARL release addresses this concern by comparing the number of holds currently placed on a title against the number of copies available on shelf that could fulfill the outstanding holds, and allowing the renewal if the available items to holds ratio meets library-defined parameters. This comparison happens at the point of renewal via staff access, within the patron’s account, and during auto-renewal.

Another patron-focused enhancement allows libraries to customize the number of days before a patron account is blocked when an item on their account is overdue. A nuanced approach to the Fine Free movement taking place in libraries, this setting will continue to incentivize the return of materials without creating a financial impact to patrons.

Along the lines of community inclusion, a new Account field for Full Legal Name — in addition to the current first and last name fields — will allow libraries more flexibility to use a patron’s preferred name without losing the legal name.

Patrons will continue to have control over the privacy of their Loan History, now with the ability to let library staff view that history. Keeping patron privacy at the forefront of this functionality in current and previous versions, patrons who wished to view their previous loans had to opt-in to the service. This latest improvement adds another layer of opt-in security, to expand privileges for library staff to view the history, such as when troubleshooting or curating personalized reading recommendations.

These features join many more in the latest CARL product suite release. Some of these enhancements include improved lightbox check-in alerts in the web-based circulation client, new customization options for receipts, improved series discovery in the online catalog, updates to the underlying Java foundation and security attributes, and more. Current CARL customers can find the full Release Notes on CARLCommunity.

To see these features for yourself, or to answer any questions you may have about the CARL product suite, please reach out to us at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Frederick County Public Libraries Choose CARL

The Library Corporation (TLC) is pleased to announce that Frederick County Public Libraries (FCPL) in Frederick County, Maryland, have chosen the CARL product suite as their next generation Library Management Platform.

Located approximately 50 miles northwest of Washington, D.C., and 50 miles west of Baltimore, MD, FCPL joins their local school system, Frederick County Public Schools, as customers of TLC. The school system has been utilizing LibrarySolution since 2008. The youngest borrowers in Frederick will be pleased to find a similar user experience when they enter the public library, as both systems utilize the same framework for the young adult discovery layers.

Adult borrowers will be excited to find CARLConnect Discovery, a “game-changer” according to FCPL staff members. Not only does CARLConnect Discovery incorporate the power of FRBR, but borrowers will also be offered a more personalized experience through TLC’s recommendation feature for enhanced title suggestions.

Early in the implementation process, TLC has already shown itself incredibly responsive to FCPL’s questions and commitment to creating the best system for their borrowers. Much of this can be attributed to TLC’s staff creating an implementation schedule that is carefully organized to allow FCPL to thoughtfully plan out and become accustomed to new workflows. According to Cindy Phillips, CARL’s Implementation Manager, “TLC creates a custom implementation schedule for each new customer to be sure that both parties are informed of the steps and phases of the project. A strong plan means we stay on track and provide an outstanding migration process. We consistently receive excellent feedback from our customers on our migrations.”

“We are very excited to be joining CARL by TLC,” said Catie Hall, Associate Director of Support Services for FCPL. “We felt their system would best meet our strategic priorities of simplifying access, building bridges, and sparking excitement with our customers.” 

“TLC is happy to welcome Frederick County Public Libraries to the TLC family,” stated founder and CEO, Annette Murphy. “It’s exciting to see libraries, in spite of every curveball that 2020 could possibly throw at them, continually strive to offer improved services and experiences to their communities. Libraries are TLC’s community and we are committed to doing the same.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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Latest CARL Features Promote Library-Centric Workflows

The Library Corporation (TLC) develops software with an understanding of library workflows and the needs of TLC customers in mind. With the latest product release of the CARL integrated library system, TLC continues to provide features that improve operational efficiency, which can be found in CARLX™ version 9.6.8, CARLConnect Staff version 1.6.4, CARLConnect Discovery version 3.6.2.1 and CARLX™ APIs version 1.9.8.

One feature that helps librarians save time when handling items in a damaged or less-than-ideal condition is the new Damaged Items functionality in CARLConnect Staff. Library staff can mark items as Damaged, which will automatically perform the next actions for those items — remove from the patron account if checked out, change item status to Damaged, replace the hold if checking it in would have filled a hold — all in one place and with one scan.

“TLC nailed the ‘Damage’ check in,” said Wennie Fleming, the ILS Librarian of Technology Services at Loudoun County Public Library. “What was a 21 step process for staff is now simply two steps! This functionality available in both CARLX 9.6.8 and CARLConnect Staff 1.6.4 is amazing and will save tons of time for staff.” As with all CARL features, the Damaged Items page meets compliance for Americans with Disabilities Act (ADA) Section 508 of the Rehabilitation Act for improved accessibility.

Another favorite of TLC customers and TLC Staff is the updated Not Found functionality, now called Wander List, in CARLConnect Staff. In previous versions, items which had not been found on the shelves from the Fill List (holds pulling process) were added to the Not Found list for later handling. As items tend to wander off the shelves and out existence at the library, items not found from Fill Lists, Missing Lists, and Lost Lists can all be managed within the Wander List feature.

The latest updates now also include capabilities for library staff to withdraw or check in items directly from the Wander List, and display updated status columns and number of title holds for easy reference and convenience. As Manager for the CARL Product, Ebony Pacheco-Hoos says, “Not all items that wander are lost.” These updates allow library staff to manage wandering items with fewer clicks and fewer screens.

These latest features join others in the CARL product suite update targeted at efficient library workflows, improved technical foundations, and further Mobile version development, which was an overall priority CARL customers shared with TLC staff at the annual user conference. Additional updates include Google Analytics integration, customizable Hold Shelf Expiration days, new tokens in Message Editor, customer-requested spine label sizes, check in sounds, FRBRized title details within mobile, enhanced location settings, and reverse chronological magazine and serials displays.

To see these features for yourself, or to answer any questions you may have about CARLX™, CARLConnect Staff, CARLConnect Discovery, or the power of CARLX™ APIs, please reach out to us at sales@tlcdelivers.com or online at tlcdelivers.com/contact-tlc/#sales.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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TLC Wins Dual Modern Library Award Honors

The Library Corporation has added to its impressive list of accomplishments yet again, earning multiple 2021 Modern Library Awards. TLC not only received a Gold Level Award for CARLConnect Discovery but also the highly distinguished “Service of the Year” Award for TLC•Cloud Services. The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Only customers with experience using these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.

CARLConnect Discovery, part of the CARLX™ library management platform suite, has long been recognized as one of the most patron-friendly, feature-rich discovery layers in the library industry. With an ever-evolving community of patrons, CARLConnect Discovery has always sought ways to truly innovate to meet the needs of tomorrow’s, not yesterday’s, libraries.

Recently, CARLConnect Discovery introduced FRBR/Grouped Title Displays into its Desktop and Mobile platforms. FRBR/Grouped Title Displays improves the usefulness of the catalog, alleviates sorting through multiple single results for the same title, and offers a clear view of what editions/formats are owned by the library to create a better searching experience for patrons and staff alike — all through dynamic content updates that can be influenced by library staff.

“[FRBR] just makes it so much easier for patrons to find what they want,” stated Celia Morse of The Library Network in Michigan.

TLC•Cloud Services being designated as “Service of the Year” is an incredible recognition of years of research, planning, and implementation for what has become the very best hosting platform in the library industry. Powered by Oracle Cloud Infrastructure (OCI), TLC•Cloud Services offers:

  • High Performance — Combining the elasticity and utility of a commercial cloud with the granular control, security, and predictability of on-premise infrastructure, TLC customers utilizing TLC•Cloud Services expect high-performance and low latency.
  • SecurityTLC•Cloud Services incorporates integrated security services to protect data and control access using security-first design principles, including isolated network virtualization and pristine physical host deployment. This provides superior customer isolation compared to earlier public cloud designs plus reduced risk from advanced persistent threats.
  • ReliabilityTLC•Cloud Services boasts a target service uptime of 99.95%, benefiting from the high availability and redundancy capabilities of the Oracle Cloud Platform, Oracle Database Backup Service, and Oracle Cloud Infrastructure Object Storage Classic to provide the utmost reliability in the industry.
  • ScalabilityTLC•Cloud Services is built upon a deep and broad platform of cloud services which enables TLC to design and build applications in a scalable, secure, highly available, fault-tolerant, and high-performance environment.

“Much like our customers and libraries across the globe, TLC faced a challenging 2020 head-on,” stated TLC founder and CEO Annette Murphy. “Instead of downsizing and taking an approach of ‘waiting out the storm,’ we continued to innovate and provide the very best service and support to our customers. To begin 2021 with this announcement is a wonderful way to start a new year and maintain a momentum of innovation as we head into a brighter future.”

To learn about TLC•Cloud Services visit TLCdelivers.com/TLC-Cloud-Services

To learn about CARLConnect Discovery visit TLCdelivers.com/Carl-Connect-Discovery/

About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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TLC Completes Milestone Migration to TLC•Cloud Services

The Library Corporation (TLC) has completed its fifth customer migration to its latest cloud hosting model: TLC•Cloud Services. Five distinctive library systems from around the country and internationally have partnered with TLC to successfully migrate their integrated library systems into the new cloud platform, with more customers scheduled for migrations later this year and beyond.

TLC unveiled its third-generation hosting model, TLC•Cloud Services, at its annual user conference in October 2019, with the first customers making the migration as early as February 2020. Prior to the cloud model, TLC’s hosted customer data was held in a co-location model, with data services out of Ashburn, Virginia, and outside Denver, Colorado for LibrarySolution® and CARLX™ customers, respectively.

The cloud service hosting platform, provided via Oracle Cloud Infrastructure (OCI), adds an extra layer of data security to the already high level of security delivered on the co-location hosting solution. Additional features provided on the OCI platform allow TLC customers more geographic data residency and backup options. Chief Technology Officer for TLC, Justin Duewel-Zahniser, shared that the TLC•Cloud Services solution, “coupled with our policies and procedures and philosophy around handling customer data, gives customers one less thing to worry about as they navigate the 21st century security landscape.”

The first five TLC customers using TLC•Cloud Services have ranged distinctively in circulation size, geography, and migration history, and have included the following:

  • Los Angeles Public Library
    Average Annual Circulation: 18M circs across 73 library branches
    Location: Los Angeles, California
    Migrated from: Library-Hosted On-Premise Model

    .
  • Somerset County Library System of New Jersey
    Average Annual Circulation: 2.8M circs across 10 library branches
    Location: Somerset County, New Jersey
    Migrated from: TLC’s Denver Co-Location Hosting Model
    .
  • Outagamie Waupaca Library System (OWLSnet)
    Average Annual Circulation: 2.4M circs across 29 member libraries / 49 locations
    Location: Northeast Wisconsin
    Migrated from: New TLC Implementation (Previously III Sierra)
    .
  • Sullivan BOCES
    Average Annual Circulation: 195k circs across 8 school districts
    Location: Sullivan County, New York
    Migrated from: TLC’s Ashburn Co-Location Hosting Model
    .
  • Wellington City Libraries
    Average Annual Circulation: 2.5M physical circs across 15 library locations
    Location: Wellington, New Zealand
    Migrated from: City-Vendor Hosting Model

About TLC•Cloud Services
TLC has partnered with Oracle to redefine library hosting services. TLC•Cloud Services utilizes Oracle Cloud Infrastructure (OCI) to provide customers with unmatched control, security, and predictability to deliver high-performance, Cloud-based data hosting services. TLC•Cloud Services is powered by the highly trusted Oracle Cloud Infrastructure and managed by the data and library experts at TLC.

To learn more visit TLCdelivers.com/TLC-Cloud-Services.

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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eBiblioFile Now Serves Former RBdigital Customers Enhanced Data

With the recent acquisition of RBdigital by OverDrive, TLC is pleased to announce that all former RBdigital customers are now eligible to utilize eBiblioFile, an on-demand MARC record service for eBooks and other downloadable titles. This service has been available to OverDrive customers as well as cloudLibrary™ by bibliotheca customers.

As libraries enter into the tenth month of a global pandemic, many are facing uncertain futures as they grapple with pending closures, social distancing guidelines and protocols, and a public that may be reluctant to enter indoor public areas. Neither public libraries nor school libraries are immune to this struggle. 

One thing that many libraries can attest to is the growth and demand in eBooks. Julie Harder, a Teacher Librarian at Pattonville School District, shared, “Between August and November of 2019 compared to August and November in 2020, we’ve seen a 144% increase in our e-resource use. Since kids now know how to access books any time and any place, we’re going to continue to see this increased use. So I think we need to start putting more of our budget toward electronic resources.”

The next step after adding e-content to a library’s collection is for the library’s community to be able to discover the content in the catalog. Data-rich records are crucial for this to happen.

eBiblioFile was created to provide libraries with the very best data possible to enhance the discovery experience of a borrower. eBiblioFile automatically receives that information and delivers ready-to-load records for each title directly to the library. Records are RDA-ified, authority controlled, contain the library’s predefined custom fields, and have a URL link to the title on the eResource vendor website. These records are delivered within 24-48 hours and — at $1 a record — eBiblioFIle is ⅔ the cost of other vendors offering similar services with longer delivery times.

Since eBiblioFile’s creation in 2012, over 4.1 million records have been delivered to libraries all over the globe to enhance and improve data, discovery, and library usage.

About eBiblioFile
eBiblioFile is an on-demand service that creates and delivers MARC records with enhanced RDA fields for eBooks and other downloadable library titles. Records are delivered for every title, every time. Additionally, libraries can use eBiblioFile to receive RDA MARC records for previously ordered eResource titles, and can utilize the optional RDAExpress service to convert MARC records for traditional print titles to the RDA cataloging standard.

For more information, visit TLCdelivers.com/data-services/

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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