Since 1974, The Library Corporation has dedicated itself to serving the needs of libraries. Along with that comes an unwavering commitment to customer service and support.
Library•Solution Customers
TLC’s Library•Solution Support Department, headquartered in Inwood, WV, is staffed with a customer support representative ready to answer your calls LIVE during the following hours. Service requests may be submitted at any time through TLC’s Online Support Center. Customers also have the option of e-mailing TLC’s Support Department. After-hours emergency support is available 24 hours a day, seven days a week.
Hours of Operation
Monday – Thursday: 6:30am – 9:00pm Eastern Time
Friday: 6:30am – 7:00pm Eastern Time
24/7 After-hours emergency support
Contact
Dial: 800.852.4911
Online Support Center: www.TLCdelivers.com/helpdesk (login required)
Support Email: support@TLCdelivers.com
LS•Community: lscommunity.tlcdelivers.com (login required)
CARL Customers
TLC’s CARL Support Department, based in Denver, CO, is available for immediate assistance during the following hours. Service requests may be submitted at any time through the Online Support Center. Customers also have the option of e-mailing TLC’s Support Department. Emergency support and online assistance are available 24 hours a day, seven days a week.
Hours of Operation
Monday – Friday: 6:00am – 6:00pm Mountain Time
24/7 Emergency support
Contact
Dial: 888.HEY.CARL (888.439.2275) or 303.758.3030
After-Hours: 877.694.1452 and choose Option 3
Online Support Center: www.TLCdelivers.com/helpdesk (login required)
Support Email: urgent@TLCdelivers.com
CARL•Community: carlcommunity.com (login required)
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I have never worked with a company with better customer service support in my 17 ½ years in library work. Your customer service is the bar by which I measure others. So far most don’t hit your quality."
