TLC’s Community Analytics Privacy Statement
Revised: May 25, 2018
TLC’s Use of Google Analytics
The Library Corporation (TLC) uses Google Analytics to gather anonymized data about the use of LS2 PAC, LS2 Staff, LS2 Kids, and L•S Preferences. We use this information for the sole purpose of continuing to make our products better. We do not use Google Analytics to gather information about any specific user. We will never sell or share any data we gather through Google Analytics with any third party except where that party is engaged in helping us improve our products; for example, we might share usage data with a usability expert.
We have configured Google Analytics to gather data from your LS2 PAC, LS2 Staff, LS2 Kids, and L•S Preferences and send it to a Google Analytics account that aggregates data from all of our customer’s sites.
Beginning with LS2 PAC version 1.16, LS2 Staff version 1.2.004, LS2 Kids version 2.8.0, and L•S Preferences version 4.2.9.6 TLC’s Community Analytics is available on an Opt-in basis. If, at any time, your library would like TLC’s Community Analytics enabled, you may contact the TLC Support Department to have us turn it on. You may also use the Online Support Center (OSC) to advise TLC to enable this analysis.
Information Gathered
TLC will use Google Analytics in LS2 PAC to look for patterns in how a borrower is using the LS2 PAC site, in LS2 Staff to review what areas a user puts into practice, in LS2 Kids to understand how a child is using the application, and in L•S Preferences to understand what areas in L•S Preferences a user accesses for set up or changes to their library’s policies. Any personal information specifically pertaining to the user in these referenced products (such as IP address, name, borrower ID, or any account information) will not be captured. Such information, retained in Google Analytics for 14 months, is then purged.
The following areas have been set up for statistical tracking in LS2 PAC v1.16: Title Details (Description, Copies, Reviews, More Info, MARC Record tabs), Account Drawer (My Lists, My Saved Searches, My Account), Databases (EBSCO, Britannica, NewsBank), Display Case, Browse, Searching, Book River (Timeouts/Refresh).
The following areas have been set up for statistical tracking in LS2 PAC v 2.0: Title Details (Details, All Copies, Reviews, Related, More Info), Account (Saved Lists, Saved Searches, Loans, Holds, Fines), Searching, Branch Limiting (via configuration), Language, Refinements, and Layout Options.
The following areas have been set up for statistical tracking in LS2 PAC v3.1: In addition to those areas covered in LS2 PAC v2.0, Advanced Searching and Browse Virtual Shelf (clicks on book jackets and spines along with title details).
The following areas have been set up for statistical tracking in LS2 Staff: Searching for Borrowers or Titles, Use of links in Borrower Summary, Main buttons under Borrower Services and Staff Services, Sub tabs (Borrower Info, Charges, Requests), Subject Headings (additions), Messages, Item Transfers (selected types), Self Service (usage and type).
The following areas have been set up for statistical tracking n LS2 Kids v 2.8.0: Searching for titles, categories, or series, Title Details (Copies, Summary, Details, related links), placing holds, Log In, Log Out, discovery/exploratory clicks (on Scout, additional links, change from categories to series or series to categories, spelling suggestions and paging).
The following areas have been set up for statistical tracking in L•S Preferences v4.2.9.6: Login and reference to any L•S Preferences Menu options utilized.
Use of First Party Cookies
In gathering the information in LS2 PAC, LS2 Staff, LS2 Kids, and L•S Preferences, Google Analytics employs first party cookies. The same domain where the web page resides sets the first party cookies. For example, if a borrower utilizes www.ls2pac.com, only the web site www.ls2pac.com has access to the cookies.
Many sites use third party cookies. In these cases, a web server that is not on the same domain as the web site issues the cookies. For example, a borrower may visit www.ls2pac.com, but the cookie is issued from www.google.com where Google would be the owner of the cookie. This approach is significantly more susceptible to abuse.
Using first party cookie tracking is more secure with less accessibility to the issued cookies. This is the primary reason that TLC only utilizes first party cookies.
Security
Security measures are in place to protect against the misuse of any information by TLC. Passwords are required to view any collected data and access is limited to those individuals who need to view the content to perform the analysis. Google Analytics also provides a Privacy Policy regarding how information is handled at their end. Google’s Privacy Policy can be viewed at http://www.google.com/intl/en/privacy/privacy-policy.html.
Policy Updates
This policy will be reviewed periodically and any modifications or revisions will be formally announced. Please check back periodically for any revisions made to the policy. Prior versions will be archived for your review.
Contacting TLC
If you have any questions or concerns about this privacy statement, or areas being tracked, please email TLCGAMetrics@tlcdelivers.com.
Archives
TLC’s Community Analytics Privacy Statement – Current
TLC’s Community Analytics Privacy Statement – Version 6
TLC’s Community Analytics Privacy Statement – Version 5
TLC’s Community Analytics Privacy Statement – Version 4
TLC’s Community Analytics Privacy Statement – Version 3
TLC’s Community Analytics Privacy Statement – Version 2
TLC’s Community Analytics Privacy Statement – Version 1
TLC’s Community Analytics Privacy Statement – Original
Contacting TLC
If you have any questions or concerns about this privacy statement, or areas being tracked, please e-mail TLCGAMetrics@tlcdelivers.com.