E•Commerce

Simplify your library’s fine-collection process with the E•Commerce enhancement for TLC’s LS2 PAC. E•Commerce allows patrons to pay their fines safely and securely from any computer with Internet access, respecting borrowers’ privacy while improving your library’s overall collection rates.

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E•Commerce, designed for the Library•Solution and CARL•Solution integrated library systems, works with Authorize.Net, a private firm founded in 1996 that accepts all major debit and credit cards – Visa, MasterCard, American Express, Discover, and more. When a library patron settles a debt via E•Commerce, Authorize.Net emails a payment receipt and clears any blocks or restrictions that may have been placed on his or her library account.

Authorize.Net safeguards user accounts in a secure data center, so libraries that utilize E•Commerce are not responsible for storing patrons’ sensitive financial information. Any payments received through E•Commerce are automatically deposited into a library’s bank account, typically within two business days.

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  • lsThank you for creating the space to help us feel like we are heard and for ensuring the various lines of communication are open (and inviting) for the CARL•X customer libraries."

    - James Staub, Nashville Public and School Libraries

  • lsThe kinds of communication channels that are available between us as customers — with you, with other customers, with the product owners — that's something that not every vendor is going to be able to do."

    - Lynn Hoffman, Somerset County Library System of New Jersey

  • ls[FRBR] just makes it so much easier for patrons to find what they want."

    - Celia Morse, The Library Network

  • lsCARL•Connect Discovery is definitely heads and shoulders better than most of the catalogs or discovery layers that come pre-packaged with an ILS."

    - Jenny Lane, Nashville Public and School Libraries

  • lsThe relationship between clients and vendors is critical. The fact that I can reach out and interact with all levels at TLC is, to me, their biggest strength. That relationship is what sets TLC apart."

    - Matthew Mattson, Los Angeles Public Library

  • lsIt's the interpersonal relationship that I really love. It's the accessibility and flexibility. That really makes the difference for me."

    - Steve Fritz, Los Angeles Public Library

  • lsBy having access to APIs, we created an ad hoc Circ client for our Limitless Libraries circulation team, streamlining their workflow."

    - Jesse Morros, Nashville Public and School Libraries

  • lsCARL customers are a community. And I know that's the corniest quote in the world, but that is part of what you're buying into when you buy into the CARL software."

    - Pamela Principe, Monroe County Library System

  • lsTLC has the next-generation ILS: CARL•Connect."

    - Pamela Principe, Monroe County Library System

  • lsCARL•X is a solid dependable ILS, it's up all the time. It's solid, dependable. It's there. It works."

    - Pamela Principe, Monroe County Library System

  • lsWe had power out to multiple of our libraries one day. One branch decided to open anyway, and they used their personal cell phones to get onto CARL•Connect and check out materials to their customers."

    - Risa Jensen-Jones, Metropolitan Library System

  • lsWe continue to find that the customer service CARL provides is top-notch. We've been very pleased and continue to be pleased with the responsive customer service we receive."

    - Tonya Head, Lexington Public Library

  • lsAd hoc Reports has allowed us to do all kinds of nifty workflow efficiency smoothing things, to be able to pull data on demand and do what we need to with it."

    - Lynn Hoffman, Somerset County Library

  • lsWe can tell that TLC cares about libraries. The [communications] illustrate how interested the staff and the company are about each library they serve."

    - Tonya Head, Lexington Public Library

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