Customer Insights

Success in the Cloud: A TLC Customer Interview

Posted: September 11, 2020

"You know, obviously, this is going to be more difficult," begins Matthew Mattson at the start of his interview with...

Posted: September 2, 2020

"Putting on the pressure!" jokes Lynn Hoffman, Director of Operations at the Somerset County Library System of New Jersey (SCLSNJ)...

Posted: March 27, 2020

Things they did not prepare me for in Graduate School Megan Fisher, Bee Cave Public Library The intricacies of trying...

Posted: January 29, 2019

Kent Oliver is the Director of the Nashville Public Library (NPL). NPL has been using TLC’s CARL•Solution since July...

In my 41 years as a librarian, I have worked with many vendors and TLC's service is far and above the best I have ever encountered."
- Deborah Cooke, Chesterfield County Public Schools
Joe Horning is an incredible SOAR support specialist. His commitment to excellence, timely completion of tasks, and team player make him an integral asset to the functioning of CPS Libraries!"
- Sarah Steiger, Chicago Public Schools
I have never worked with a company with better customer service support in my 17 ½ years in library work. Your customer service is the bar by which I measure others. So far most don’t hit your quality."
- Katherine Mitchell, Muncie Public Library

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