TLC is a Women’s Business Enterprise National Council Certified (WBENC) and Woman-Owned Small Business Certified (WOSB) international technology company headquartered in Inwood, West Virginia, with offices in Denver, Colorado, St. Paul, Minnesota, and Singapore. TLC’s products and services include Library•Solution, CARL•Solution, TLC•Cloud Services, eBiblioFile, ITS•MARC, RDAExpress, TLC•SmartTECH, and Tech Logic — all backed by unparalleled customer support.
Not sure where to start?
Reach us by email at info@TLCdelivers.com or give us a call at 800.624.0559.
Support
For over 40 years, The Library Corporation’s main focus has been exceptional customer service. TLC’s goal is to meet and exceed the expectations of every customer by providing 24/7/365 live customer service. TLC’s customer support strives to meet and exceed industry standards.
TLC’s Library•Solution® Support Department, headquartered in Inwood, WV, is staffed with a customer support representative ready to answer your calls LIVE during the following hours. Service requests may be submitted at any time through TLC’s Online Support Center. Customers also have the option of emailing TLC’s Support Department. After-hours emergency support is available 24 hours a day, seven days a week.
Hours of Operation
Mon-Thu: 6:30am – 9:00pm Eastern Time
Fri: 6:30am – 7:00pm Eastern Time
24/7 Emergency support
Contact
Dial: 800.852.4911
Online Support Center: TLCdelivers.com/helpdesk (login required)
Support Email: support@TLCdelivers.com
LS•Community: lscommunity.tlcdelivers.com (login required)
TLC’s CARL•Solution Support Department, based in Denver, CO, is available for immediate assistance during the following hours. Service requests may be submitted at any time through the Online Support Center. Customers also have the option of emailing TLC’s Support Department. Emergency support and online assistance are available 24 hours a day, seven days a week.
Hours of Operation
Mon-Fri: 6:00am – 6:00pm Mountain Time
24/7 Emergency support
Contact
Dial: 888.HEY.CARL (888.439.2275) or 303.758.3030
After-Hours: 877.694.1452 option 3
Online Support Center: TLCdelivers.com/helpdesk (login required)
Support Email: urgent@TLCdelivers.com
CARL•Community: carlcommunity.com (login required)
Not sure where to start?
Reach us by email at support@tlcdelivers.com or give us a call at 800.852.4911.
Sales
Since 1974, The Library Corporation’s singular focus has been to provide outstanding and unparalleled service to its customers.
TLC’s software systems and hardware solutions are trusted by more than 5,500 libraries and media centers worldwide who rely on TLC’s tradition of pioneering technology products backed by industry-leading support.
Want to see how a TLC product or service can take your library to the next level?
Fill out this form and we will connect you with a dedicated member of our Sales team.
Contact
Dial: +65 6236 1450
Email: apsales@TLCdelivers.com
Learn More
Library•Solution
CARL•Solution
TLC•Cloud Services
eBiblioFile
ITS•MARC
RDAExpress
TLC•SmartTECH
Tech Logic
Speak with a TLC Representative
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Not sure where to start?
Reach us by email at sales@tlcdelivers.com or give us a call at 800.325.7759.
Marketing
For marketing and press inquiries, partnership opportunities, upcoming events, and the latest information about TLC, please reach out to our Marketing team via email or subscribe to our newsletter to stay up to date on what’s happening at TLC.
We produce content regularly: press releases, case studies, insights, blogs, webinars, and Scout’s Corner. If you’re looking for something specific, send us an email and let us know what interests you.
Contact
Email: TLCmarketing@TLCdelivers.com
Subscribe to TLC’s email list
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I have never worked with a company with better customer service support in my 17 ½ years in library work. Your customer service is the bar by which I measure others. So far most don’t hit your quality."- Thank you for creating the space to help us feel like we are heard and for ensuring the various lines of communication are open (and inviting) for the CARL•X customer libraries."
- As always, my experience with TLC Support surpasses expectations. Thanks!"
- THANK YOU and your team for helping us through this upgrade. Communication has been excellent."
Headquarters
1 Research Park
Inwood, WV 25428
Phone: 800.325.7759
Phone: 304.229.0100
FAX: 304.229.0295
Email: info@TLCdelivers.com
CARL•Solution Office
1355 S. Colorado Blvd
Suite C800
Denver, CO 80222
Phone: 877.694.1452
Phone: 303.758.3030
FAX: 303.758.0606
Email: info@TLCdelivers.com
International Office
Pte Ltd 453 East Coast Road
#03-18.
Singapore 429026
Email: apsales@TLCdelivers.com
Tech Logic
835 Hale Avenue North
Oakdale, Minnesota 55128
Phone:800.494.9330
Email: info@tech-logic.com