TLC announces CARL•Solution platform updates
The Library Corporation is pleased to announce the release of CARL•Solution version 9.6.3, CARL•Connect Discovery version 3.4.5, and CARL•Connect Staff version 1.5.3. These releases continue TLC’s trend of providing user-centered solutions to both library users and library staff. Each update removes barriers to service, and empowers libraries to connect with their unique communities.
We are releasing our new Suggest a Purchase functionality with CARL•Connect Discovery v3.4.5 and CARL•Solution v9.6.3. Formerly called Patron Recommendation, the upgrade was developed in partnership with the Metropolitan Library System in Oklahoma. We also conducted research with TLC customer focus groups. Our goal was to add a new layer of self service to the product that allows a library’s community to participate in the development of their library’s collections.
With the new update, whenever a library system doesn’t own a title that users are seeking, they can suggest it for purchase using an integrated online form. After submission of the form, users are able to track their recommendations at a new “pending holds” area of their account. The suggested purchases are then added to an easily managed queue within the CARL•Solution Staff interface. Staff can use the CARL library’s notification options to streamline communication with their end users, tying the new features together. The Suggest a Purchase feature is available and fully integrated on both the desktop and mobile interfaces of CARL•Connect Discovery.
CARL•Connect v1.5.3 offers increased efficiency for library staff with Fill List functionality, taking the best from the router features of the past, and overhauling them for the future. The Fill List functionality features all new paperless workflows, and enables library staff to use tablets to find the materials desired by their users. Using v1.5.3 of CARL•Connect, newly requested holds can be found and filled immediately without running a utility, so CARL libraries can provide the next level of customer service with fast material processing for their end users.
We also enhanced library card registration with v1.5.3. Improvements in the paperless registration process that libraries have been using with CARL•Connect Staff now allow updating, deleting and storing of locally created, statistical, user-defined fields within the patron account. Further efficiencies to expedite the library card registration process have been added, including the pre-population of data for new users—improving data accuracy and library user satisfaction!
To learn more about or upgrade to CARL•Solution v9.6.3, CARL•Connect Discovery v3.4.5 and CARL•Connect Staff v1.5.3, or any of the exciting new features, contact info@tlcdelivers.com.
About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, WV., and has additional offices in Denver, Minnesota, and Singapore.
